At Hartzell, building long-term customer relationships is as important to us as building our products, and that includes reliable, long-term support. We do it with our unparalleled 5-year-warranty, our expert field service, and our stress-free replacement parts. So whether you have an issue, question, or suggestion, our team is here for you.
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We're so confident in our design, materials, and workmanship, that every product we sell is backed up with a full 5-year warranty. We're the first-and still the only-industrial air movement manufacturer who offers that kind of performance guarantee.
If you're a new customer: Welcome! Creating an account only takes a few minutes, and lets you register your products, review your purchases, and view your warranty history.
Returning users: click here to access our warranty portal.
You'll need the serial number and purchase date of each product you want to register, so please have your product purchase paperwork handy.
Hartzell products are built to last, and designed to be maintained long-term, not discarded. Which means lower costs for you, and less waste. Our online replacement parts warranty portal lists every item we've sold since 2006. Simply register, enter the model and serial number of the product in question, and we'll get you back to business in no time. If you don't have the model number available, just snap a photo on your phone and a sales rep can take it from there.
PROTECT YOUR INVESTMENT
Hartzell's qualified technicians know our air movement systems inside and out, so whether you need routine checkups, are looking to optimize your system, or are troubleshooting and issue, we're here to help keep everything in top condition.
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Our commitment to our customers doesn't end when we make a sale-that's when it begins. Utilizing our Startup Services, Hartzell expert technicians will ensure your new air movement equipment is perfectly installed, aligned, and inspected, so that they work flawlessly from the first moment they're powered on.
OUR STARTUP SERVICES INCLUDE:
Have you received your fan and are looking to learn more about the installation and operations side of it? Download our IOM below to see more.
